Customer Service Specialist

We’re looking for a Client Support Specialist to join our growing support team. In this role, you’ll be the first point of contact for our clients, helping them solve issues, learn the platform, and get the most value from Wordbee. You’ll work closely with colleagues across Product, Operations, and Sales to ensure that every client interaction is clear, timely, and helpful.

This position is ideal for someone who enjoys troubleshooting, communicating with people from around the world, and continuously learning about new tools and workflows.

Key Responsibilities

• Respond to client questions and support tickets with professionalism and care.
• Diagnose and resolve common platform or workflow issues.
• Escalate complex problems to senior support or product teams when needed.
• Contribute to internal documentation and help center articles.
• Share feedback and insights from clients to help improve Wordbee’s platform and processes....