Customer Service Specialist

Overview

We are looking for a Customer Service Representative with strong ownership, a positive attitude, and a passion for delivering excellent service in the freight forwarding industry. This role supports air import and export bookings , customer coordination, and end‑to‑end shipment monitoring to ensure smooth, timely, and efficient cargo movement.

This is an excellent opportunity for a career‑minded individual who wants to grow within a professional logistics organization.

Responsibilities

• Customer Service & Coordination — Handle customer inquiries for air import and export bookings in a timely and professional manner; coordinate with clients, overseas partners, carriers, and internal teams regarding shipment requirements; provide accurate quotations, schedule options, and service information to customers; ensure all customer instructions and documentation requirements are properly communicated and e...