Job Description

Posted Tuesday 6 January 2026 at 1:30 pm

Who We Are

OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing and distributing energy products while building a safe and sustainable energy future for all Australians.

As the exclusive Shell licensee in Australia, we supply around a quarter of the nation's fuel through a network of more than 1,300 service stations and commercial partnerships across aviation, marine, transport, resources, construction and manufacturing. With industry-leading innovation and a strong customer focus, there has never been a more exciting time to join our journey.

The Role

Reporting to the Call Centre Leadership team, the Customer Service Specialist - Shell Card delivers high-quality support to Shell Card customers via phone and email, with a strong focus on complex, high-value enquiries and customer experience excellence.

Responsibilities
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