Job Description
Panda’s Box is a fast-growing cultural toy brand on a mission to introduce children to Indian values and spirituality through play. We are looking for a Customer Service Specialist to own our customer experience and operations support.
The Mission: You will be the primary bridge between our brand and our community of parents. Your goal is to ensure every interaction—from a pre-purchase question to a delivery update—is handled with warmth, speed, and efficiency.
Key Responsibilities:
- Multi-Channel Support: Manage inquiries across Email, Whats App, and Social Media.
- Logistics Coordination: Work directly to track orders for customers, delays and resolve issues with logistics.
- Product Knowledge: assist customers with product usage (e.g., mantra chanting modules, battery replacement) and warranty claims.
- Feedback Loop: Act as the internal voice of the customer, sharing insights on product quality and delivery experience with the Operations team.
What We Are Looking For:
- Experience: 1–3 years in Customer Support or Operations, preferably in a D2 C or E-commerce startup environment.
- Skills: Strong written English, proficiency in Hindi, and familiarity with e-commerce dashboards (Shopify, etc.).
- Mindset: You are patient, empathetic, and a problem-solver who takes ownership of issues until they are resolved.
Why Join Panda’s Box?
- Work directly with the founders of a high-growth brand.
- Opportunity to shape the customer experience strategy from the ground up.
- A culture that values heritage, creativity, and kindness.
Location: Noida Employment Type: Full-time
The Mission: You will be the primary bridge between our brand and our community of parents. Your goal is to ensure every interaction—from a pre-purchase question to a delivery update—is handled with warmth, speed, and efficiency.
Key Responsibilities:
- Multi-Channel Support: Manage inquiries across Email, Whats App, and Social Media.
- Logistics Coordination: Work directly to track orders for customers, delays and resolve issues with logistics.
- Product Knowledge: assist customers with product usage (e.g., mantra chanting modules, battery replacement) and warranty claims.
- Feedback Loop: Act as the internal voice of the customer, sharing insights on product quality and delivery experience with the Operations team.
What We Are Looking For:
- Experience: 1–3 years in Customer Support or Operations, preferably in a D2 C or E-commerce startup environment.
- Skills: Strong written English, proficiency in Hindi, and familiarity with e-commerce dashboards (Shopify, etc.).
- Mindset: You are patient, empathetic, and a problem-solver who takes ownership of issues until they are resolved.
Why Join Panda’s Box?
- Work directly with the founders of a high-growth brand.
- Opportunity to shape the customer experience strategy from the ground up.
- A culture that values heritage, creativity, and kindness.
Location: Noida Employment Type: Full-time
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