Customer Service Specialist

Panda's Box is a fast-growing cultural toy brand on a mission to introduce children to Indian values and spirituality through play. We are looking for a Customer Service Specialist to own our customer experience and operations support.

The Mission: You will be the primary bridge between our brand and our community of parents. Your goal is to ensure every interaction—from a pre-purchase question to a delivery update—is handled with warmth, speed, and efficiency.

Key Responsibilities:

• Multi-Channel Support: Manage inquiries across Email, WhatsApp, and Social Media.

• Logistics Coordination: Work directly to track orders for customers, delays and resolve issues with logistics.

• Product Knowledge: assist customers with product usage (e.g., mantra chanting modules, battery replacemen...