Job Description

Customer Experience Associate Pickyourtrail, Chennai


About Pickyourtrail

Pickyourtrail is India's most loved leisure travel brand for millennials. We've revolutionised travel with our Do-It-Yourself vacation builder platform, helping over 100,000 travellers from 14 countries create unforgettable memories. With an exceptional NPS score of 60+, we're breaking away from traditional packaged tours and creating SUPER HIT HOLIDAYS


Why Join Us?

  • High-growth leisure travel industry
  • Strong post-pandemic growth with global expansion (India, Dubai, USA)
  • Clear strategy, stable roadmap, and aligned teams
  • High-impact role with no cap on earning potential


Role Overview

As a Customer Experience Associate/Management Trainee , you will be the key point of contact for travelers during their trips, ensuring a smooth, stress-free experience.


Key Responsibilities

  • Provide on-trip customer support and communication
  • Resolve travel issues quickly and efficiently
  • Share destination insights and recommendations
  • Handle emergencies with confidence
  • Coordinate logistics with internal teams


Eligibility & Skills

  • Freshers and 2026 pass-outs are welcome
  • Strong communication and problem-solving skills
  • Ability to work under pressure
  • Willing to work in rotational shifts (including nights)


Perks & Benefits

  • Start-up culture
  • Free snacks
  • Medical insurance up to 3L
  • Shift allowances


Fixed CTC + additional allowances

Join us to create unforgettable travel experiences.


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