Customer Service Specialist

Read This First

This is not a traditional customer support role and not a corporate environment.

Our client operates in a high-pressure, fast-moving, brutally honest culture . Communication is direct, feedback is blunt, and there is very little hand-holding. People here move fast, speak their mind, and expect others to do the same. You’ll need a very thick skin , strong emotional control, and the ability to separate tone from intent.

If you need structure, fixed schedules, soft communication, or a “PC” environment, this is not for you.

If you thrive in chaos, ambiguity, and accountability — keep reading.

Role Overview

As a Customer Support Agent, you’ll be the frontline between the platform and its users. You’ll handle everything from standard player questions to high-stakes, high-emotion situations involving payments, gameplay issues, disputes, and edge cases.

This role sits at the ...