Job Description

JOB DESCRIPTION

Job Title

Customer Experience Specialist, Customer Services

Department

Customer Service

BU / Division

Pump Solution

Location

Pune

Key Working Relationships

  • Customer Experience Specialists
  • Commercial Leadership – Regional and Local
  • Purchasing
  • Project Management
  • Factory Leadership
  • IT & SAP teams

    • JOB SUMMARY

    The Customer Experience Specialist supports customers by telephone, written email requests regarding product selection, placement of orders, quotations, and complaints. These requests include returns or credits, shortages and adjustments, order status, release intercompany purchase orders & shipping, expedites, estimation of monthly revenue, and requests for documentation. Evaluation and performance of various tasks ensures the customers’ needs are met to the best o...

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