Customer Service Specialist (Remote) - Cruise Industry Experience

The Service Agent is responsible for providing professional and efficient support to guests and travel partners through inbound calls. This role ensures that all pre-cruise booking inquiries, modifications, and service requests are handled accurately, while maintaining the highest standards of customer service.

DUTIES AND RESPONSIBILITIES

• Handle inbound calls from guests and travel partners regarding river cruise bookings and pre-cruise services.
• Accurately process booking updates, modifications, special requests, and service arrangements.
• Build and maintain long-term relationships with clients to drive repeat business.
• Maintain and grow a personal book of business through consistent outreach and follow up.
• Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
• Log all activities, call notes, and client interactions in the CRM system.
• Meet or ...