Job Description

The Role

This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal stakeholders from a user's perspective.

Please note that the role will be on a 5-days rostered shift arrangement, including at least 1 weekend per week.

What You’ll Do:

  • Build expert and dynamic knowledge of Neuron’s service
  • Research information using available resources to satisfy customer inquiries
  • Build rapport with customers by engaging with them in an inviting, friendly and professional manner, to deliver exceptional experiences 
  • Respond quickly, professionally, and accurately to all customer inquiries 
  • Meet daily personal/team qua...

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