Customer Service Specialist

Role Description

This is a part-time, remote role for a Customer Service Specialist. The primary responsibilities include providing excellent customer support, resolving inquiries, ensuring customer satisfaction, and delivering an exceptional experience. Specialists will handle phone and digital communication, maintaining a professional and efficient approach while addressing client needs and concerns.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Strong skills in Phone Etiquette and Customer Experience management
• Effective communication and active listening abilities
• Ability to work independently and as part of a remote team
• Previous experience in a customer-facing role is an advantage
• High school diploma or equivalent required; associate or bachelor's degree is a plus