Customer Service Specialist

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As part of our growing expansion, we are seeking enthusiastic and customer-oriented individuals to join us as Customer Service Specialists at our Sungai Petani office. This role focuses on providing excellent service and support to our clients.

Position

Customer Service Executive (Work in Office, Sungai Petani)

Job Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.

• Record and submit customer feedback/complaints using the internal system according to company SOP.

• Provide accurate information and solutions to ensure high customer satisfaction.

• Assist in resolving customer complaints in a timely and professional manner.

• C...