Customer Service Specialist

Customer Service Specialist at Satellite Office

Full Time

Immediate Start

Remote Job: Yes

Key Responsibilities

• Manage inbound and outbound customer enquiries through multiple channels, including phone, email, and messaging platforms.
• Act as a central point of contact, ensuring timely and professional communication at all times.
• Identify customer needs by clarifying requests, assisting with inquiries, and guiding them through relevant processes or online interactions.
• Provide empathetic and solution-focused resolution to complaints, maintaining a strong emphasis on customer satisfaction.
• Coordinate effectively across internal departments, external partners, suppliers, and other key stakeholders.
• Maintain accurate and updated customer records within connected database systems.
• Identify and escalate priority issues that may impact service quality or customer experience.