Customer Service Specialist

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

You will be responsible for the delivery of high quality administrative and customer support such as:

• Responding to incoming calls, emails, and messages from program participants, employers, partners and staff in a timely and professional manner.
• Collaborating with employers to understand their staffing needs and job requirements and facilitating the matching of suitable candidates for available positions.
• Managing customer feedback and complaints and escalating as appropriate.
• Maintaining accurate and up to date records of interactions in our call centre sy...