Customer Service Specialist with Spanish (work from home)

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products


• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)


• Providing multichannel written support: e-mail, chat, and social media channels


• Documenting e-commerce complaints logged on e-commerce platforms


• Maintain high level of customer satisfaction


• Remain polite, patient and courteous with customers throughout the experience.


• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: Spanish C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).


• Proficient in a variety of computer programs with the capability to learn quickly and a...