Customer Service Specialist (W/M)

Join to apply for the Client Services Officer (W/M) role at Henner Group

Our Operations Department is recruiting a Client Services Officer (W/M), for the 24/7 team (afternoon and night shifts), on a permanent contract.

You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Madrid.

In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.

If you choose to join us, your main responsibilities will be:

Support our beneficiaries and healthcare professionals:

• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure a high-qualit...