Job Description
We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) this role youll play a key part in designing improving and documenting processes that drive exceptional customer experiences.
If you have a passion for optimizing workflows improving efficiency and shaping how customer service operates at scale this is your chance to make an impact.
In your next challenge you will :Identify and implement process improvements that enhance customer experience operational efficiency and compliance.
Assess the impact of new product launches on customer service processes and adapt workflows accordingly.
Collaborate with cross-functional teams (Operations Product Legal Trust & Safety etc.) to design optimal solutions.
Maintain and continuously update documentation for all processes within your area of expertise.
Develop mitigation measu...
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