Customer Service Supervisor

Customer Service Supervisor

Centurion is a premier logistics company with a long-standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria.

Position Available

Customer Service Supervisor

Location

Richlands, QLD

The Opportunity

We are seeking a dedicated and experienced Customer Service Supervisor who will be responsible for leading, coaching and developing a team of Customer Service Officers to deliver high-quality, efficient and customer-focused service. This role oversees daily contact centre operations, manages escalations and complaints, monitors team performance and ensures compliance with service standards, contractual SLAs and regulatory requirements. You will play a key role in driving team engagement, operational excell...