Customer Service Supervisor

Posted on: 2/6/2026 - Application Deadline: 3/6/2026

Reporting to the Service Manager, the Customer Service Supervisor will oversee the day-to-day operations of the Customer Service Operations (CSO) frontline team, supporting the Brisbane (Lytton) Customer Service Centre and the broader Queensland region. Working within a contact centre environment, you will ensure the smooth delivery of customer service activities including inbound and outbound calls, account enquiries, new account setup, delivery queries, and selected debtors functions.

• Support the agency network and assist the Business Manager with stock reconciliations, commission payments, and banking activities
• Case-manage complex customer enquiries, resolving root causes to prevent reoccurrence
• Work collaboratively as a key contributor within the CSO team and wider business
• Monitor real-time call and case queues, ensuring adequate resourcing and esc...