Customer Service Supervisor

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Description

• Supervise and lead a team of customer service representatives to ensure high-quality service delivery.
• Address customer inquiries and resolve issues effectively and efficiently.
• Develop training programs and materials to enhance team performance.
• Monitor team metrics and provide feedback to improve service quality.
• Collaborate with other departments to streamline processes and improve customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 1–3 years in a customer service or supervisory role
• Skills and Competencies: Proficient in English language; strong customer service and...