Job Description
**Customer Service Supervisor**
In Omron Guadalajara we are looking for our Customer Service Supervisor.
**Responsibilities**:
- Leadership
- Motivate, coach, and empower team members to provide exceptional Customer Experience and to reach best in class goals and metrics through Skilled Based routing
- Understand and interpret data that leads to development opportunities with team members
- Contribute towards talent acquisition - You will be involved in the hiring plan and personnel decisions
- Support the professional development of the Customer Care team member skills
- Contribute to the ongoing learning and success of your team through timely feedback and continuous improvement.
- Directly impact the customer's experience and overall business results by providing Quality Assurance feedback, coaching, training and managing overall performance of your team
- Be an escalation point for challenging customer or Omron functional group obstacles that are beyon...
In Omron Guadalajara we are looking for our Customer Service Supervisor.
**Responsibilities**:
- Leadership
- Motivate, coach, and empower team members to provide exceptional Customer Experience and to reach best in class goals and metrics through Skilled Based routing
- Understand and interpret data that leads to development opportunities with team members
- Contribute towards talent acquisition - You will be involved in the hiring plan and personnel decisions
- Support the professional development of the Customer Care team member skills
- Contribute to the ongoing learning and success of your team through timely feedback and continuous improvement.
- Directly impact the customer's experience and overall business results by providing Quality Assurance feedback, coaching, training and managing overall performance of your team
- Be an escalation point for challenging customer or Omron functional group obstacles that are beyon...
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