Customer Service Supervisor

Overview

We are looking for an experienced Customer Service Supervisor. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous improvement in service delivery.

Responsibilities

• Manage, lead, train, develop, and mentor team members
• Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
• Handle queries from customers while ensuring total customer satisfaction
• Coordinate amongst parties concerned during the duration of the order fulfillment process pickup and drop-off, ensuring that everything is at par with acceptable standards
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry be...