Customer Service Supervisor

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Job Description

Job description

As the Customer Service Supervisor at Webzoid System Solutions Corporation, you will play a crucial role in leading and managing a team of customer service representatives. Responsible for overseeing the day-to-day operations of the customer service department, you will ensure exceptional customer experiences and drive continuous improvements in service delivery. This is a full-time position based in Paranaque City, Metro Manila.

What you'll be doing

• Customer Support & Issue Resolution: Deliver accurate and efficient support by providing product and service information, answering inquiries, and resolving emerging issues to ensure customer satisfaction and retention.
• Multi-channel Communication: Promptly respond to customer queries via phone, live chat, and email. Conduct outbound follow-ups when necessary to maintain high service standards. <...