Customer Service Supervisor

Time Type:

Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team

• Answer questions about services

• Key information into computer to compile work volume statistics for performance purposes and to keep records of customer service requests and complaints

• Handle customer complaints, adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues

• Assist with maintaining database regarding call volumes and staffin...