Customer Service Supervisor

Ren’s Pets is a specialty pet retailer, Canadian owned and operated by Group Legault, with stores in Ontario and the Maritimes plus a website that ships nationally. Ren’s is a premier omni-channel player in pet, with approximately 700 employees, covering 61 store locations plus a thriving ecommerce business. Ren’s sells only the best brands of premium, high quality pet food, treats and toys for your Pet’s Best Life.

Culture is very important at Ren’s. Our core values of Trust, One Team Winning Together and having a Growth Mindset are standards of excellence present in all that we do. We also deeply value our customers, and their support of our brand. At Ren’s Pets, we’re passionate about people & pets!

Job Summary

The Customer Service Supervisor oversees the daily operations of the customer service team, with a strong focus on performance management, process improvement, and issue resolution. This role ensures customers receive t...