Job Description
Why this job matters
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What You'll Be Doing
1 - Assists in the implementation of specific Customer Service management plans under supervision.
2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What You'll Be Doing
1 - Assists in the implementation of specific Customer Service management plans under supervision.
2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continu...
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