Job Description

About the Role

We are looking for a Customer Service Support to join our Service Experience Team. You will be the first point of contact for all phone enquiries, providing Level 1 support and ensuring a smooth and professional service experience for learners and external stakeholders.

Working Hours & Days:

  • Working Location: 158 Kallang Way, Singapore
  • Work Schedule: 5-day work week (Rostered), includes weekends
  • Shift A: 8am - 5pm, Shift B: 10am - 7pm
  • Employment Type: Full-Time

Key Responsibilities

  • Answer inbound phone calls promptly and professionally
  • Return missed calls within the required SLA (15 minutes)
  • Make minimum 2 callback attempts before marking unreachable
  • Provide accurate information on courses, enrolment, payments, schedules, and policies
  • Log and route tickets accurately using Zoho Desk
  • Ensure same-day closure for low-priority tickets
  • Meet...

Apply for this Position

Ready to join SKILLS DEVELOPMENT ACADEMY PTE. LTD.? Click the button below to submit your application.

Submit Application