Job Description

About the job Customer Service Support Officer

Your Role

Love dessert? With over 250 stores throughout Australia and New Zealand, our client is a leading franchise business and a household name throughout Australia and New Zealand synonymous with decadent desserts, cakes and celebrating life's sweet moments.

Were seeking an experienced Customer Service Officer. In this role, youll be the first point of contact for customer enquiries across multiple channels including website, phone, social media, and online reviews. Working closely with other Customer Service Representative, you'll lead responding to Google Reviews and social media comments to managing customer feedback and enquiries. You'll ensure every interaction reflects exceptional service.

Quick Facts

  • Work Setup: Onsite
  • Shift: Day Shift | MonFri
  • Employment Type: Full-time ...

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