Customer Service & Support Specialist Daylite

Overview

As a Customer Service & Support Specialist at Marketcircle, you’ll be the go-to resource for our customers, providing front line support across live chat, email, phone, and remote screen sharing. You'll help small business owners and professionals get the most out of our macOS and iOS software by answering how-to questions, troubleshooting technical issues, and resolving billing-related concerns.

Responsibilities

• Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
• Troubleshooting technical issues related to Daylite and Billings Pro
• Providing billing and subscription support, answering questions about invoices, renewals, and payments
• Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
• Logging and tracking customer issues with detailed documentation
• Identifying patterns and escalating technical trends to our ...