Customer Service Support Supervisor

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrati...