Customer Service Team Lead

Role Title : Team Leader – Customer Service

Role Purpose

The role of TL is to oversee the daily operations of the customer service team, focusing on achieving performance targets and enhancing customer satisfaction. This role involves leading and motivating team members, conducting training and coaching sessions, and analyzing performance metrics to drive continuous improvement. The Team Leader also collaborates with other departments to ensure seamless customer experience while ensuring compliance with health, safety, and corporate responsibility standards

Key Accountability Area

1. People Management

• Lead and empower the team through effective communication and leadership to enhance customer and employee satisfaction.

1. Effective Communication

• Set and monitor clear performance goals and service stan...