Customer Service Team Lead

About Muvr

Muvr is an AI-powered logistics and marketplace platform connecting customers, drivers, and partners to move, deliver, or remove items seamlessly.
We’re building the most trusted ecosystem for real-world logistics — from on-demand delivery and moving to junk removal and retail integrations.
Our Community Operations team ensures that every customer and service provider interaction is fast, fair, and reliable.

About the Role

We’re hiring a Customer Service Team Lead to manage and coach our frontline logistics support team.
You’ll oversee day-to-day service operations — ensuring smooth coordination between customers booking jobs and drivers fulfilling them.
This includes quote generation, order booking, real-time order management, and post-service issue resolution.

You’ll lead a team that supports customers and service providers across chat, email, phone, and in-app channels — ensuring SLA...