Job Description

Customer service Team Leader

Bradford – HYBRID (2 office days)

Up to £33,000

Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.

This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.

  • Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience
  • You and your team will oversee administrative tasks within the purchase to pay function of the business
  • You will provide insights and recommendations to enhance customer service
  • You will act as the point of escalation for customer complaints to ensure swift resolution
  • You will take ownership of administrative processes and drive efficiency and effectiveness
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