Customer Service Team Leader

Join our Team as a Customer Service Team Leader

Location: Gurgaon

Hours: UK Shift

About the role:

Are you a natural leader with a passion for delivering exceptional customer experiences As a Customer Service Team Leader, you'll lead a team of Customer Service Advisors, driving performance and engagement while ensuring service excellence across every interaction. You'll be responsible for coaching, motivating, and developing your team, managing complaints with empathy and commercial awareness, and helping shape a positive, high-performing environment. If you thrive in a fast-paced setting and love making a difference, this is your opportunity to lead from the front. 

What makes you a great fit:

Proven experience managing a customer service team in a fast-paced environment Tenacious and target-driven with a proactive mindset Strong people managem...