Job Description

Job Title - Customer Service - Team Leader

Location - Madurai

Job Purpose:

  • This role is responsible for coordinating and maintaining the requirement and relationship with Customers in a clear, correct complete and timely manner. The incumbent should focus on continuous improvement thus ensuring simplification and innovation of processes related to customer service while maintaining customer satisfaction and expectations.
  • Providing performance feedback, proper training and guidance to Customer Service Representatives thus ensuring all customer needs are met in a customer-focused, timely and accurate manner are important elements of this role.
  • This role is also responsible for assisting the Customer Service Manager / Head of Customer Service to build a world class customer service team thereby leading to stronger, sustainable and profitable growth for Coats.

    • Principal Accountabilities and Key Activities

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