Customer Service Team Leader

Description

Role Overview:

TheCustomer Service Team Leaderplays a key role in supporting the European Supply Chain and Commercial organization. This positionis responsible formanaging the daily operations of one of the Customer Service teams in close collaboration with fellow Team Leaders and key stakeholders. The focus is on delivering high‑quality service to internal and external customers through efficient order‑to‑cash processes,timelyand proactive communication, and effective issue resolution—while ensuring cost‑efficiency and alignment with customer segmentation strategies.

We are looking for a positive, solution‑minded leader with a strong commitment to people’s development, operational excellence, and supporting business and supply chain strategy. This role requires the ability to guide a team through significant transformation—both from a systems, roles and responsibility, and business‑process perspective

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