Job Description

RESPONSIBILITIES


Customer Service Team Leader is responsible for the day-to-day customer service operations for Travel Retail APAC unit, with primarily focus on order management-related tasks/queries for the assigned sub-region/customer group/key accounts. Besides maintaining a strong working relationship with our external customers/service providers, cross-functional teams and other internal stakeholders, Customer Service Team Leader will lead the performance review of customer service metrics/KPI, participate in business meetings and ad hoc projects, and be offered the opportunity to further develop his/her managerial skills through leading and coaching of a team of customer service professionals.

Your main focus:

  • Lead a team of 3 Customer Service Officers. Provide guidance, training, and support for the day-to-day customer service operations.

  • E2E Order Management and processing in SAP for assigned subregion/customer groups/key accounts...

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