Job Description
- Be part of a supportive and motivated team culture
- Competitive Salary $98,128 - $105,390 + Super + Range of employee benefits
- Enjoy a healthy work life balance with flexible working options
About the role:
As the Customer Service Team Leader, you will oversee Parks Victoria's Morwell-based customer service operations, ensuring customers receive accurate, timely, and professional responses across digital, phone, and email channels.
Your role manages booking systems, enquiries, complaints, and outgoing public information, while driving improvements in processes, systems, and training. By strengthening customer experiences and service quality, your position plays a key role in enhancing Parks Victoria's reputation and commitment to accessible, reliable service.
About Us
The Communications and Engagement Directorate is Parks Victoria's hub for media, communications, engagement, and customer servi...
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