Job Description

What you’ll be doing:

Key responsibilities

  • Oversee the workflow for the CS Advisor team; this will include managing the contact volumes received, the team’s workload, own daily tasks and personal development targets.
  • Take on a sub-team of advisors to directly manage their performance development; monitoring quality of work, celebrating success, delivering tailored training programmes and continually support the advisor development journey with END.
  • Leading by example and acting as a Quality Standards Ambassador, ensuring we provide the best possible Customer Experience, within our contractual SLAs.
  • Assist and coach the team in investigating and resolving complex queries and support with any Customer Escalations.
  • Communicate effectively with other Team Leaders/CS Management to collaboratively improve customer success, and support the evolution of the CS department.
  • Hold regular 121s with team...

    • Apply for this Position

    Ready to join END.? Click the button below to submit your application.

    Submit Application