Customer Service Team Manager

P&O  are proudly part of the DP World Family; with over 150 different businesses across more than 40 countries, and are a world-leading enabler of global trade.
A household name for over 180 years, P&O have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea, and we employ almost 2,000 people.

We are currently recruiting for a Customer Service Team Manager (CSTM) to join our team based in Dover Contact Centre on a permanent basis.

This is an opportunity to work as part of the Customer Service team, helping to ensure that contact centre performance targets are met, team members are trained and motivated, and day-to-day operational demands are managed effectively.

The successful candidate will have a proven track record in contact centre operations, coaching and performance management, and customer satisfaction delivery. This role is based in our Dover office and is fully office-based, working a flexible roster t...