Customer Service Team Manager

Location: Newcastle – NE12 8BU
Contract: Full-time
Salary: £30,000 per annum + 10% OTE (quarterly bonus)
Night Shift Allowance: £6,400 per annum (paid monthly, takes annual salary up to £36,400)
Hours: 37.5 hours per week — flexibility required
Shift Pattern: Rotational – 4 shifts per calendar week, including weekends
Typical Night Shift Hours: Between 7pm–9am
Holidays: 23.5 days annual leave (increasing with tenure) + bank holidays

About the Role

As an Customer Service Team Manager, you will lead and develop a team of Alarm Receiving Centre Advisors (ARC), ensuring the smooth running of our 24/7 operation and upholding the highest standards of customer safety, service, and operational excellence.

You will play a crucial role in supporting, coaching and motivating your team, ensuring performance standards are met, operational cover is maintained, and all work is ...