Job Description
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We are currently hiring entry-level BPO Tech Support professionals to join our dynamic team. If you have a passion for technology, excellent problem-solving skills, and a desire to provide exceptional customer service, we want to hear from you!
**Responsibilities**:
- Diagnose and resolve hardware and software issues, including installation, configuration, and troubleshooting.
- Ensure timely and accurate resolution of technical problems to meet or exceed customer expectations.
- Document customer interactions and resolutions in a detailed and organized manner.
- Collaborate with cross-functional teams to identify opportunities for process improvements.
Qualifications:
- High School Preferred, Middle School Accepted.
- Strong analytical and problem-solving skills.
- Excellent English communication skills, both verbal and written.
- Proficient in using rem...
**Responsibilities**:
- Diagnose and resolve hardware and software issues, including installation, configuration, and troubleshooting.
- Ensure timely and accurate resolution of technical problems to meet or exceed customer expectations.
- Document customer interactions and resolutions in a detailed and organized manner.
- Collaborate with cross-functional teams to identify opportunities for process improvements.
Qualifications:
- High School Preferred, Middle School Accepted.
- Strong analytical and problem-solving skills.
- Excellent English communication skills, both verbal and written.
- Proficient in using rem...
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