Customer Service Technicain

Job Title: Customer Service Technicain
Salary: £26,000 per annum + performance bonus
Hours: Monday - Friday, 08:30 - 17:00
Location: Thatcham
Holidays: 25 days annual leave
Interviewing: ASAP

We are recruiting on behalf of our client for a Customer Service Technicain to join a well-established optical and astronomical products operation. This is a warehouse-based, hands-on technical support role, ideal for someone who enjoys problem-solving, repairs, and customer interaction.

Key Responsibilities for the Customer Service Technicain:

-Manage the full returns process, including inspection of goods, warranty assessment, and issuing replacements.

-Diagnose mechanical and optical faults on returned equipment to identify root causes.

-Carry out repairs such as component replacement and optical cleani...