Job Description

We are seeking a motivated Customer Service Technician to provide exceptional technical support for a state government agency. This hands-on role involves supporting enterprise technology systems, delivering both in-person and remote assistance, and ensuring seamless IT operations. You'll work with cutting-edge technology while developing your skills in a fast-paced government environment.



Key Responsibilities

  • Install, configure, and maintain computer hardware, software, systems, mobile devices, printers, and scanners

  • Provide in-person and remote technical support to end users across the organization

  • Assist in coordinating audiovisual setups and video conferencing support

  • Monitor and maintain computer systems using enterprise tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)

  • Diagnose and troubleshoot hardware, software, and network-related issues; develop resolutio...

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