Job Description
Description
The Customer Support Technician provides Tier I software support for systems used by the Office of Work Program and Budget (OWPB). This includes working primarily within the Work Program & Budget Systems Support unit, which handles technical assistance, automated report generation, and coordination with the Office of Information Systems for system enhancements. The role supports modernization of legacy systems, assists with converting mainframe reports into modern applications, and troubleshoots both legacy and current financial management systems under the guidance of technical staff. Responsibilities also extend to supporting related OWPB offices by ensuring the reliability of systems used for budget development, federal aid management, financial planning, performance monitoring, and the Five‑Year Work Program. This is an entry‑level role operating under general supervision with opportunities for professional growth.
Skills
Help desk, Support, Service, sql, Troub...
The Customer Support Technician provides Tier I software support for systems used by the Office of Work Program and Budget (OWPB). This includes working primarily within the Work Program & Budget Systems Support unit, which handles technical assistance, automated report generation, and coordination with the Office of Information Systems for system enhancements. The role supports modernization of legacy systems, assists with converting mainframe reports into modern applications, and troubleshoots both legacy and current financial management systems under the guidance of technical staff. Responsibilities also extend to supporting related OWPB offices by ensuring the reliability of systems used for budget development, federal aid management, financial planning, performance monitoring, and the Five‑Year Work Program. This is an entry‑level role operating under general supervision with opportunities for professional growth.
Skills
Help desk, Support, Service, sql, Troub...
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