Customer Service Training Specialist

Overview

We are seeking a highly skilled and experienced Customer Service Training Specialist to elevate the professional development, communication skills, and service excellence of customer-facing teams operating in Saudi-based customer service environments . This role plays a critical part in shaping Customer Experience (CX) outcomes by equipping employees with the tools, behaviors, and mindset needed to deliver consistent, high-quality service.

The ideal candidate is passionate about Learning and Development (L&D) , understands modern customer service best practices , and excels at designing engaging, results-driven training programs using adult learning principles . This position is well suited for professionals who thrive in coaching, facilitation, and continuous improvement environments.

Job Purpose

The primary purpose of this role is to design, implement, and continuously improve modular an...