Job Description
•Responsible for responding to customer inquiries and complaints regarding records,
billings, contract renewals, and supply returns. Answers and initiates a variety of real time inbound and outbound voice-based communications in English or other languages to support customer care
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs Benefits:
HMO + 3 Dependents – Day 1 of Joining
5K medicine reimbursement/year
12 Vacation Leave
12 Sick Leave (8 unused is converted to cash)
Life Insurance
Government Mandated benefits
Work Location: Taguig
Work Arrangement: Hybrid
Work Schedule: US Shift
Qualification
• Fluent in English...
billings, contract renewals, and supply returns. Answers and initiates a variety of real time inbound and outbound voice-based communications in English or other languages to support customer care
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs Benefits:
HMO + 3 Dependents – Day 1 of Joining
5K medicine reimbursement/year
12 Vacation Leave
12 Sick Leave (8 unused is converted to cash)
Life Insurance
Government Mandated benefits
Work Location: Taguig
Work Arrangement: Hybrid
Work Schedule: US Shift
Qualification
• Fluent in English...
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