Job Description
Job Title: Customer Service Workforce Manager
Location: 660 Plaza Drive Detroit MI USA 48226-1203
Duration: 12+ Months
Pay Rate: $65.00 - $72.11/hr on W2
Description:
Company is seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. The role is instrumental in expanding the footprint for our domestic operation across our Company business partners. The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1, 000 representatives.
Key Responsibilities:
Strategic Workforce Planning: Develop an...
Location: 660 Plaza Drive Detroit MI USA 48226-1203
Duration: 12+ Months
Pay Rate: $65.00 - $72.11/hr on W2
Description:
Company is seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. The role is instrumental in expanding the footprint for our domestic operation across our Company business partners. The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1, 000 representatives.
Key Responsibilities:
Strategic Workforce Planning: Develop an...
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