Customer Service/Call Center Representative - Resolution

We’re thrilled that you are interested in joining us here at the Amynta Group!

Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.

ESSENTIAL JOB FUNCTIONS:

Assists consumers by providing highest level of customer service; remains professional and polite at all times.

Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.

Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.

Contacts retai...