Job Description
Join a dynamic production industry leader as a Customer Services Advisor and be the point of contact for all customer inquiries, ensuring exceptional support and satisfaction. Working as part of our client's Customer Services team, you will play a vital role in delivering exceptional customer service and managing various administrative duties.
Key Responsibilities:
Handle customer queries on the phone and via email, resolving issues efficiently and professionally. Chase deliveries with suppliers and couriers, providing proof of deliveries and tracking information for orders. Monitor purchase order confirmations and track shipments to ensure timely delivery. Raise support tickets to log queries and process returns of faulty or incorrectly ordered goods. Manage incoming calls with a friendly and professional manner, resolving and distributing supplier paperwork. Communic...
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